Delivery and Refund Policy

What we sell

Physical Treasures are real items from the creator's world: original body canvases, prints of those canvases, commissioned canvases, outfits and lingerie she has worn, signed Polaroids and signed magazines. Every item page says where the item comes from. Originals are inscribed to the buyer by name. Prints carry a printed dedication to the buyer and are made and posted by our print partner, Gelato. Polaroids and magazines are signed to the buyer by name.

Where we deliver

We post to the UK and internationally. Delivery is worked out at checkout from your address. For items posted by us, there are three zones: United Kingdom to be confirmed; Europe to be confirmed; Rest of world to be confirmed. You'll see the delivery price before you pay. Orders from outside the UK may be charged import duty or local taxes by the destination country; these are paid by the buyer.

When it arrives

Items posted by us go out within 5 working days, with tracking, and originals are sent fully insured. Prints are made to order by Gelato and posted from their nearest print location; the expected delivery time is shown at checkout. Once posted, UK orders usually arrive in a few working days and international orders in a little longer. You'll receive your tracking details by email.

Discreet packaging

Every order is sent in plain packaging with no names, logos or branding on the outside.

Returns

Every item is either worn or personalised for you, so we can't accept returns or exchanges. Worn items are exempt from returns for hygiene reasons. Originals, prints, Polaroids and magazines are personalised with your name, and commissions are made to your order, so they are exempt too.

Commissions

To start a commission, 50% of the price is paid up front. This isn't refundable once work has begun. The remaining 50% is paid before your canvas is sent.

If something goes wrong

If your item arrives damaged, faulty or not as described, email hello@wanderlustwonderer.com with your order number and clear photos of the item, the packaging and the postage label. Please tell us within 48 hours of delivery if you can, because it helps us claim from the carrier, and in any case within 30 days. Keep all the packaging until we've sorted it out.

Prints that arrive damaged or misprinted are reprinted and sent again free of charge. Originals, worn pieces and other one-of-a-kind items can't be replaced: we'll send you a prepaid label to return the item to us, and refund you once it arrives back.

Lost parcels

Originals and higher-value items are sent signed-for and insured. If a parcel doesn't arrive, contact us and we'll open a claim with the carrier. Once the carrier confirms it's lost, we'll replace or refund it. If tracking shows the parcel was delivered and signed for, we'll send you the proof of delivery and help you take it up with the carrier.

Your address

Please check your delivery address at checkout. If a parcel comes back to us because the address was wrong or it wasn't collected, we'll send it again once you've paid the new postage. Because every item is made or personalised for you, we can't refund an order that's returned this way.

What isn't a fault

Each canvas is made by hand, so small differences in texture and colour, and slight differences between screen colours and the printed piece, are part of the work. Lingerie and worn items are sold in the size shown on the item page.

Your rights

Nothing in this policy affects your statutory rights.

Contact

Wanderlust Wonderer is a trading name of Salt Social Limited, company number 15658640, registered in England and Wales. Registered office: 52 Waterman Way, London, E1W 2QW. Email hello@wanderlustwonderer.com.